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I'm confused - where are my active products ?

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  • I'm confused - where are my active products ?

    I believe/believed I have/owned a few render nodes (can't remember how many I purchased, nor even what version they are) - but when I go into my account, under Active Products, all I see is Phoenix ?

    I don't see PD Player, I don't even see V-Ray Next ?

    And I certainly don't see any Render Nodes ?

    Yet, according to me, I do own all those pieces of software.

    Please can you advise ?

    The other VERY annoying thing under Downloads is that you list softwares that I have NOT purchased.

    This all seems backwards. I already made the 'mistake' of installing Phoenix 4.0 (when it was announced as being available for me to download) - yet I cannot run it because it is a trial version ????????

    So why put it in the bucket of softwares that I *do* own ?

    (your system DEFAULTS to showing me software that I don't own, V-Ray 5, and if I want to see 'all' software, including ones I do own, I have to check the box marked "Show All Versions" - why not have a check box which says "Show ONLY YOUR PURCHASES" ??)



    Jez

    ------------------------------------
    3DS Max 2023.3.4 | V-Ray 6.10.08 | Phoenix FD 4.40.00 | PD Player 64 1.0.7.32 | Forest Pack Pro 8.2.2 | RailClone 6.1.3
    Windows 11 Pro 22H2 | NVidia Drivers 535.98 (Game Drivers)

    Asus X299 Sage (Bios 4001), i9-7980xe, 128Gb, 1TB m.2 OS, 2 x NVidia RTX 3090 FE
    ---- Updated 06/09/23 -------

  • #2
    Hello Jez,
    Please note we contacted you via email with more information regarding your request.
    Best Regards,

    Adelina Andreeva
    Chaos Group Customer Service

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