V-Ray 5 / C4D r23 demo ("Failed to obtain V-Ray license")

[cedric_vaucher]

Hello,
Couldn't find any information about my problem on the forum...
I've installed V-Ray 5 Beta for C4D, r23 Demo, OSX. The license server is not working: "Failed to obtain V-Ray license"
The installation looks ok to me (C4D app folder), not sure what is wrong with the license server though (my old license is still working, c4d r14!).

Is the installer not configuring the license issue? What additional settings are needed?
Does it even work with a demo version?

Thanks for your help!
c

[Stefan_Laub]

make sure the online license server is running

[aneliya_karadzhova]

Hello,

Can you please make sure you have logged in with the account you have used to activate the BETA?

If you have and the still experience the issue please contact us at https://www.chaosgroup.com/support/contact

---

Aneliya Karadzhova

Technical Support Representative
support@chaosgroup.com

Chaos Group

[cedric_vaucher]

make sure the online license server is running

Hello Stefan,
Thank you for the quick reply. I've tried to uninstall the license server and to install from scratch, OSX vrlservice_darwin.bin.app.
Still, http://localhost:30304 can't be opened on my browsers. It's all a bit confusing - it shouldn't be rocket science

Hello,
Can you please make sure you have logged in with the account you have used to activate the BETA?

Thank you Aneliya.
Where exactly do you log to the account? i've logged in on my chaos group page, from where I've downloaded the beta. No further login necessary...

The screenshot shows my actual /Applications/Chaosgroup folder
What's wrong?
What settings are needed on OSX (I couldn't find any help for this procedure...)

[aneliya_karadzhova]

Hi,

We would love to help you with the issue, do you mind creating a case at https://www.chaosgroup.com/support/contact we can then organize a remote session for you.

Thank you,

[cedric_vaucher]

Ok. It looks like an uninstalling of my old license server was necessary. But then the provided uninstaller doesn't do the job right.... after removing all files manually (/.ChaosGroup), the license server installation asked at last for a login. Restarting my mac was needed to get localhost:30304 running. There you need to plug your login again.
Seems to work for c4d r23 demo OSX.

This is what the support suggested:

It's best to do a reinstall of the License Server app, here's the proper way to do it:

1. open Finder
2. Click on Applications -> ChaosGroup -> VRLService -> OLS -> uninstall -> and run Uninstall
3. After the uninstall is finished click to close the Uninstall window.
4. open Spotlight Search and type Terminal
5. copy/paste the following two commands into the Terminal one by one:
cd .ChaosGroup (press Enter)
rm -rf ssl logs bundles.json config* vrlclient.xml (press Enter)
6. Download the Chaos License server from the following link: https://download.chaosgroup.com/?platform=47&product=48
7. During the installation, click on Customize and remove the check mark from Activate during installation
8. After the License server is installed a window will open, click on Online Licensing, select Enable and Sign in with your username.

You need to remove any file missed by the uninstaller (see error log at the end of the uninstall procedure).