Online license server says I'm offline

[cdolby]

Hi, I'm desperately trying to figure out why the license server says I'm offline. I can not figure out why it thinks I'm not connected. I've tried everything. It's not a firewall issue. Please help asap I have a deadline that I can't miss.

[stefan.isakov]

Could you please do the following in order to clean and re-install the V-Ray Online license server to the latest version 5.5.0(Windows) :

1. Please close the Services window in your OS(if it is opened) and uninstall the V-Ray Online license server from your Start menu>Control Panel> Add remove programs
2. Make sure to delete the folder C:\Program Files\Chaos Group\VRLService
3. Go to the folder "C:\Program Files\Common Files\ChaosGroup" and delete all files and folders except "vrlclient.xml", which is needed.
Please download and install the latest V-Ray Online license server 5.5.0 from our web site:
https://download.chaosgroup.com/?platform=47&product=48

After the installation is completed, please check if the V-Ray Online license server status page "127.0.0.1:30304" is available and you are able to click "Online licensing" >Sign In and enter your credentials.

If any issue/error appears, please send us a screenshot of it.
Also, you can send us an e-mail to support@chaosgroup.com,
where we can check any sensitive/personal information related to your account and help you further.

Let me know if the above suggestion helped you.

[cdolby]

Thank you kind sir, I owe you a beer. You truly are a life saver. Working perfectly again.

Regards,