No license and no account access

[fixeighted]

Apologies if this is deemed a double post but I thought maybe it warranted a separate ticket.
Title says it all. I still have no account access ( 2 weeks now) and the last email response I had was 10 days ago.
Today I woke to the error 'The ChaosGroup License Server could not be reached'.
I am screwed until someone can help.
Much of my workload is over the weekend, so this really isn't good.
I understand you guys are busy with Vray for Max, Maya, C4D, Modo, Unreal, Sketchup, Lavina, Phoenix
and whatever else I missed, but this basic and crucial license stuff seems to be still ongoing and extremely problematic for many; inducing stress and
leading many times to lost work and missed deadlines.

[urbanite]

Well, I got response from support after 24 days... Something that Chaos was unique for it's responsiveness becomes a bottleneck.

[fixeighted]

This morning the license is back.
So something happened to the Chaos license server on Friday that they have fixed this morning.
No response here to my pleas, even though I could clearly see that people were otherwise being responded to.
I love what these guys do but this is simply unacceptable and I am now officially angry.
Fix my account access. None of this is my problem.
I pay for software and expect it to be available for me to use.

[fixeighted]

So, it is almost at the end of the day and still no response. Should I just shut up and go away?
I probably will not do that.
Is there any reason I do not qualify for a polite response indicating any degree of apology for not being able to use software that I pay for?
Is there any chance at all that I may at some point gain access to the account which I pay for?

When I explained to my client that I could not advance their project because my software no longer functions - and that I have no way of resolving it other than to
wait x amount of time before the developers decide it's worth their time to respond...well, they laughed. Don't blame them...it is ridiculous.

Fun eh?

[fixeighted]

Still zero response to this; so, fair warning, I will start a new thread each day in the hope that, as a user and customer of long standing, I will not be simply left in the wilderness without an account
by which to operate my paid for license, but will be granted the normal, decent degree of respect and attention due to this issue.

Is it correct to request a response, or am I being simply being unreasonable?

[pavlin.andreev]

Hello,

Please receive our sincere apologies for any inconvenience caused. We are still looking into your forum account's login issue.
Kindly note that we have sent you an update by email about your case. We are looking forward to your reply.


Best regards,
Pavlin Andreev
Chaos Group Sales Operations