Problem with starting VRLService [VRay for SketchUP / Windows 10]

[magdalena_dzikbogucka]

Hi, the VRLService didn't start after "cgls_win.exe" or "vray_42003_sketchup_win.exe" installation. I tried versions 5.2.3, 5.3.0, 5.4.0, 5.5.1 of cgls and the same error occurs.
Below is log from installation window:

[SC] ControlService FAILED 1062:

Usługa nie została uruchomiona. (Service does not start)

[SC] ControlService FAILED 1062:

Usługa nie została uruchomiona. (Service does not start)

[SC] DeleteService SUCCESS
[SC] CreateService SUCCESS
[SC] ChangeServiceConfig2 SUCCESS
[SC] ChangeServiceConfig2 SUCCESS
[SC] StartService FAILED 1053:

Usługa nie odpowiada na sygnał uruchomienia lub sygnał sterujący w oczekiwanym czasie.
(The Service did not Respond to the Start or Control Request in a Timely Fashion)

Before this i have installed vray_42002_sketchup_win.exe and everything worked fine until reinstallation some days ago.

I tried to clear old folders also.
When i trying to run vrol.exe in commnd line this error occurs:

{
"component":"app",
"config":{
"host":"0.0.0.0",
"por t":30304,
"data":{
"directory":"C:\\Program Files\\Common Files\\ChaosGroup"
},
"dongle":{
"enabled":false
},
"ba ckend":{
"portal":"https://ols.chaosgroup.com"
},
"proxy":{
"type":"none"
},
"diag nostics":{
"file":"C:\\Program Files\\Common Files\\ChaosGroup\\logs\\user.log",
"level":"debug",
"size":0
},
"monitoring":{
"traceProbability":0.01,
" stackdriver":{

}
},
"integrator":{

},
"file":"C:\\Progr am Files\\Common Files\\ChaosGroup\\config.yml"
},
"message":"Startin g Chaos License Server",
"os":"Windows",
"severity":"info",
"time":"2 020-11-19T14:59:24.418299+01:00",
"version":"5.5.1"
}{
"e":false,
"error":"error reading machine secret: serial number could not be obtained",
"f":"C:\\Program Files\\Common Files\\ChaosGroup\\config.yml",
"i":"25a1b607-fa10-43fe-8d5b-46da60389a72",
"message":"Error running license server",
"severity":"fatal",
"time":"2020-11-19T14:59:45.5490134+01:00"
}

Thanks for any suggestions.