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No licenses available after system reinstall.

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  • No licenses available after system reinstall.

    I had a borrowed offline license.
    Due to a hardware failure, I had to reinstall the system.
    I forgot to turn off license borrowing. Now, after reinstalling Vray on Cinema4d on a new system, my licenses are not available.
    Please help me unlock the license.

    PS. I have an annual subscription and on license serwer it shows that the license is expiring in a few days when it should have expired in about a year.

    Thanks in advance for your quick help.

  • #2
    Thank you for your question.
    Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
    so we can help you release and check your license :
    https://support.chaos.com/hc/en-us/requests/new

    Please make sure to choose "Technical assistance starting the product" during the submitting of the Request Type.
    Thank you.
    Stefan Isakov

    Technical Support Team Lead
    Contact Support

    Chaos

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