"Get License" is Down

[thorstenswiss]

Hi Guys
We get loads of errors from the renderfarm

Also Chaos Service Status reports that the server is down.

Can you confirm and do you guys have a eta. of the service being online again?
Thanks for any information

[nikolay.simeonov]

Hello,

Apologies for the caused inconvenience. Our team is working on fixing the outage as soon as possible. I cannot give you an ETA but I assure you that at the moment our only task is fixing this issue.

[thorstenswiss]

Thank you very much Nikolay
Good luck with fixing!!!!

[infunctievan]

Any progress on this? Our office is currently not capable to operate.

Is there anyway we can have our licenses offline working? Trough the website I can't acces our licenses either...

[thorstenswiss]

yes would be interested too!!!

[elise_fabbri]

What is your answer for this major failure ? Our office can not work, we have deadlines with our clients. Need offline licences asap.

[nikolay.simeonov]

Hello,

We have managed to fix the online licensing issue. Please attempt to use V-Ray again and contact me if there are any further issues.

Once again we want to apologise for the inconvenience. We strive to limit the number of such incidents to the bare minimum and will continue to improve how our licensing works.

[jeanat9]

Phew Thank God. Thanks for the word up and fixing the issue. All good now

[infunctievan]

Thank You Nikolay!

Now back to work