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License disappears after fully paid automatic renewal

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  • License disappears after fully paid automatic renewal

    My license for Vray Premium has disappeared from my license server after automatic renewal.
    Shows up on my online chaos account.
    But not on my localhost:30304

    Reinstalled license server and updated to 6.0, still nothing.. Logged out / in several times, nothing..

    Only thing that changed was the automatic renewal for the Vray premium license a few days ago.
    Old perpetual licenses are still there, but not the auto billed one.

    At a loss here..

    See attached image detailing what is missing, but not missing.

  • #2
    As I mentioned in the other thread in such cases please open a support ticket:
    https://support.chaos.com/hc/en-us/requests/new
    Kostadin Botev

    Technical Support Representative
    Contact Support

    Chaos

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