license renewal process

[ntavian]

hello guys
so I got a notification from the Chaos store, on Sept 5, with a follow up email saying that I authorized a payment to Verifone.
my question is how long does this renewal process take?
I really need to get this worked out. asap
here is the Transaction ID
2D180676LC435571M
please help
thanks

[kostadin.botev]

Hello, for such inquiries please open a support ticket in our system so the relevant team could answer:
https://support.chaos.com/hc/en-us/requests/new