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  • Returning a license

    I borrowed a license, troubleshooting something; how do I un-borrow it? I created a new user and now I can't use V-Ray, becasue the old user has it checked out.
    Bobby Parker
    www.bobby-parker.com
    e-mail: info@bobby-parker.com
    phone: 2188206812

    My current hardware setup:
    • Ryzen 9 5900x CPU
    • 128gb Vengeance RGB Pro RAM
    • NVIDIA GeForce RTX 4090
    • ​Windows 11 Pro

  • #2
    I had to log into my other user, deactive, and then I could log into my new user.
    Bobby Parker
    www.bobby-parker.com
    e-mail: info@bobby-parker.com
    phone: 2188206812

    My current hardware setup:
    • Ryzen 9 5900x CPU
    • 128gb Vengeance RGB Pro RAM
    • NVIDIA GeForce RTX 4090
    • ​Windows 11 Pro

    Comment


    • #3
      I am still having issues. I am not sure what this is and I don't see anyway to get rid of it.

      Click image for larger version

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      This is what the license server says

      Click image for larger version

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      Here is my error

      Click image for larger version

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      Bobby Parker
      www.bobby-parker.com
      e-mail: info@bobby-parker.com
      phone: 2188206812

      My current hardware setup:
      • Ryzen 9 5900x CPU
      • 128gb Vengeance RGB Pro RAM
      • NVIDIA GeForce RTX 4090
      • ​Windows 11 Pro

      Comment


      • #4
        Hello Bobby,
        Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
        so we can help you further and release your borrowed license:
        https://support.chaos.com/hc/en-us/requests/new

        Please make sure to choose "Technical assistance starting the product" during the submission of the Request Type.
        Thank you.​
        Stefan Isakov

        Technical Support Representative
        support@chaosgroup.com

        Contact Support

        Chaos Group

        Comment


        • #5
          Thank you for releasing that license.
          Bobby Parker
          www.bobby-parker.com
          e-mail: info@bobby-parker.com
          phone: 2188206812

          My current hardware setup:
          • Ryzen 9 5900x CPU
          • 128gb Vengeance RGB Pro RAM
          • NVIDIA GeForce RTX 4090
          • ​Windows 11 Pro

          Comment

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