Online license server not releasing license

[luckett_jason@hotmail.com]

Hi all,

I'm trying to use our 3dsmax Vray floating license on another office pc, I have my deskto pc working fine (PC13, this shows up under the online license, but as soon as I close 3dsmax down and open it on one of the server slaves (PC101), the online license still shows as PC138.

Anyone know what's going on?

Thanks,

Jason

[luckett_jason@hotmail.com]

* Sorry not sure how the smiley face got in there! That should read (PC13.

[kostadin.botev]

Hello, use the link in my signature to submit a support ticket. The public forum is not a great place to share the account information we will need.

[luckett_jason@hotmail.com]

Hi kostadin.botev, we have raised a ticket over 5 days to merge our 2 accounts to simplify the licensing, so far we are getting nowhere with Sevina in your tech support, she has a suffix of customer excellence, we haven't received this with this request.

We would really appreciate any help,

Thanks,

Jason

[kostadin.botev]

What is the ticket number?

[luckett_jason@hotmail.com]

Hi kostadin.botev

Ticket number #110555

Thanks

[nikolay.simeonov]

Hello,

We have responded to the ticket just now. Please note that our support team is located in Bulgaria, Europe. We do not provide 24/7 support and raised issues on Friday evening will be answered usually on Monday.

Have a great day!

[luckett_jason@hotmail.com]

Thank you kostadin.botev

[luckett_jason@hotmail.com]

Hi kostadin.botev,

Could I get you to add our new merged account to the Vantage beta licence, we had it before from s.balabanov, alas I'm getting no responses from either tech support or this contact.

We need the beta this week as Anima works correctly, we have a major tranch of work which now is becoming critical. At the moment 1.8.5 doesn't allow a successful workflow from 3dsmax & anima to vantage standalone.

Super thanks !

Jason

[kostadin.botev]

Currently there is a backlog after the migration so you may expect delay in response from the support teams that are dealing with those kind of requests. Tech support cannot help with that so please be patient.

[luckett_jason@hotmail.com]

Hi kostadin.botev,

Any chance we could push tech support again? We have a large project being delayed due to not having the beta license.

Super thanks in advance

Jason

[kostadin.botev]

Those kind of requests are handled by the sales operations team I'm afraid I can't help. They are under heavy load currently I`m sure they will respond if you have submitted ticket.