No way to purchase a Corona License

[michael_elliott]

Hi there,
I've recently had my subscrition randomly cancelled (without any prior notification/warning)
I've tried renew it/purchase a new license but I am unable to purchase one as the chaos website seems to broken. I've tried on 4 machines now and whenever I attempt to purcahse a license, it gets to the "billing stage" of the process and doesnt load. I've tried to see if by adding VRay to the cart would change anything, but I cant even seem to get to the billing stage with that.
If someone could help with this; I posted a ticket on the help centre 4 hours ago and no one has responded. Would appreciate a response from anyone at this stage. I JUST want to purchase a license....
I've attached a screenshot of the window that pops up for a few seconds and then dissapears - as mentioned this happens on four other machines/browsers.
Many thanks in advance to anyone who can help.

[stefan.isakov]

Thank you for your question.

Please follow the link below to open a support ticket to our system and please mention your account/e-mail,

so we can help you further and check your issue:
https://support.chaos.com/hc/en-us/requests/new
Please make sure to choose "Payments and billing" during the submission of the
Request Type.
Thank you.

[michael_elliott]

Thanks for the reply - I've already submitted a ticket - The ticket ID is #182942.
I assumed my account and email would be linked to my ticket - I'll make sure to include as part of the ticket now, thank you.

[michael_elliott]

I'm simly asking for a transaction to process - is there not a fairly quick solution to this?
I don't see the point in creating a ticket if nothing is going to be done about it?

[lucie_eichov]

I have the same problem, can anyone help? I wrote to support yesterday and got no response.

[stefan.isakov]

Hello Lucie,
Could you please provide your ticket number?
Thank you.

[lucie_eichov]

The ticket number is 183473.

[Horizon]

I've been having the exact same issue. Have any of you been able to move forward with a purchase? If so, what was the fix? My subscription was canceled with little to no warning last week and now I can't renew it. I'm at work sitting at my desk unable to do my job. Really sucks.

My ticket ID is #184119.

[yazdan_fazelipour]

I have the same problem! And maybe i will lose my client, because i can´t make any purchase and i opened a ticket 2 days ago and STILL(!) waiting for any response! My ticket number is 185880

[Horizon]

It doesn't look like they respond much here. It took seven days to get this resolved through support. The back and forth with support being in different time zones really hurt me. I lost a lot of time on a job because of this.

Anyway, support finally helped by putting in a new subscription order for me and sent another invoice. I wasn't sure I'd be able to pay due to the broken website....BUT....surprisingly I can now enter my billing info. I don't know if them adding the new subscription unbroke whatever was going on or if they actually fixed the payment issue in my account. I never got a confirmation from support that anything was fixed in the account.

[emre_erst]

Hello, I have the same problem and I need urgent help.

[peterm81]

Same here, my subscription was cancelled and I tried to buy a new monthly Corona licence and I cant get past the cart, I click and the sidebar shows up with the amount, it asks me to enter my email and pw again, and then after 10 sec it disappears. And I cant click the cart anymore without refreshing the page, and then the fiasco start over again. I have work to deliver tomorrow before the holidays start for my clients and I cant render since yesterday. I submitted a ticket with the ticket number 189817 but still no reply. This never happened before and its really annoying that it happens, when I have a deadline. I tried chrome, firefox, edge and mobile as well as creating a new chaos account with my other email, still the same issue. Tried my kids laptop and my wife`s phone, same issue. So there`s something seriously wrong over there. Hope this gets resolved in the next few hours otherwise my project is screwed.

[aldrin_cruz]

same problem, here is my ticket - Id #192207

[luke_carron]

making a new account fixed it for me

[luke_carron]

then you gotta open ur chaos license server click online licensing sign out and sign in with the new account