Announcement

Collapse
No announcement yet.

License will not be recognized

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • License will not be recognized

    On a Mac running Sonoma, installed V-Ray for SU after suspending license for a year. SU 24 latest V-ray. Everything fine everything worked until my computer shut down and then it a) wouldn't start V Ray and b) wouldn't let me go to to the local host 3034. Tried deleting and reinstalling the License server. Tried the Terminal script in help, tried deleting all cookies. I have two folders one Chaos and the other Chaos Group the dates in one are all from the last install two years ago and the CG folder seems to be all new files. I am scared of deleting anything because I don't want to endanger any old prefs or files. I have reached out to Chaos but I need this to work today. I can see under my account that I have a license BTW but I can't get to the license manager. Anyone else experienced this?

  • #2
    Hi, Michael!

    We apologize for the delay. Currently, we are managing a significant volume of requests.
    I already responded to Support Ticket #306020
    Nikolay Dimov

    Technical Support Representative
    Contact Support- https://support.chaos.com/hc/en-us/requests/new

    Chaos​​

    Comment

    Working...