Been trying for an hour to solve this license issue.

[Mr.Mxyzptlk]

I have tried everything I have been able to look up online. Deleting recommended folders, reinstalling the license server. Still getting "GUI license error -198"

Never had an issue before. To further my frustration I tried to borrow an license for offline use but it's showing my PC as offline. I can't deactivate it.

So I don't even know how to get back to square one from here.

[Mr.Mxyzptlk]

Got a deadline. Would be great to get some help..

[Mr.Mxyzptlk]

I was hoping to work from home since I am feeling sick. So I came into the office and I am having issues here as well. Everything is ok with the license "GUI License OK". But when I try to actually render it the render progress window pops up for a sec then vanishes.

[Mr.Mxyzptlk]

Support closed our ticket with no solution, update or any kind of communication. Great service.

[tsvetomira.girginova]

Dear Mr.Mxyzptlk, hello.

Our support coverage is reduced during the holiday period from Monday 23rd December 2024 to Monday 6th January 2025.

I looked at your tickets in our system after seeing your last post.
You have 3 tickets:
#328816 set on Pending on Wednesday - nikolay_dimov released your borrowed license and is awaiting for your confirmation what is the situation now
#328893 which was merged to the original one #328816
#329014 which was merged to the original one #328816
You should receive an automatic message that the tickets are updated and merged to #328816.
I just tested this workflow to ensure this.

Your tickets went through different teams and the idea of merge is to centralize the support when it is related to a case presented in more than one tickets.
Sometimes when many tickets are submitted is better to look at My activities at our Help Center: https://support.chaos.com/hc/en-us/requests
There you will see again the automatic message about the merge action.

Happy Holidays and excuse us for the misunderstanding.

Best regards,
TS

[charles_messenger]

I get this same issue frequently. It usually happens after a system restart, but at least for me another restart or 2 resolves the issue. Still annoying though...