I formatted the computer and now I can't access my chaos account

[nathan_basso]

I bought an individual account for a student and after I formatted my computer I could no longer access my account, it appears that it is already linked to a computer, so I cannot change it.
Even when logged in with the email account that was purchased, the account does not allow me to use the V-ray application.

Can you help me with an easy guide

[nikolay_dimov]

Hello!

It seems you borrowed your license for offline use.
You can submit a new support ticket here and request for the license to be released:

https://support.chaos.com/hc/en-us/requests/new