Vray does not work after the license update.

[nadi_terenzi]

it shows in the personal account that the license is activated, but it does not open from the Sketchup. Please help me figure it out!

[natalia.gruzdova]

Hello nadi_terenzi,

I have opened a ticket number 332534 for you in our system to our Tech Support team. As soon as an agent is available they will get in touch with you via email, apart from that you can see your ticket and its status in your account https://support.chaos.com/hc/en-us under My activities.

Also I would like to inform you that I have moved your topic to Licensing: Issues category of the forum.