-198 error cannot be solved

[sunnie_teo]

after settle the online license server blinking red, i follow the forum post but now i got another issue is my 3dsmax there show this (-19 error which mean my license is engaged now. but i try few times still cannot.

[sunnie_teo]

i think my license have been borrowed. please help to release my license.

[kostadin.botev]

Submit a ticket using the link in my signature, we can't release borrowed licenses based on a forum username.

[sunnie_teo]

already submit but haven get back any reply.

[kostadin.botev]

We are currently under heavy load due to the upcoming licensing update so unfortunately our response time suffers. What is the ticket number?