License error (-7) periodically appearing on on of our machines

[PIXELBOX_SRO]

Hi,
were gettign this very frequently. Usually restart helps but if it doesnt then the machine is disconected form vray for as long as 30 minutes.
It once happened on all our machines during one single day but since then the problem stuck to one machine but happens every week.
Were not even using all our licenses at a time.
Whats going on here please?
Thanks
M

[nikolay_dimov]

Hi,

Please follow this link and submit a support ticket, as this may require additional investigation, log collection, etc.

https://support.chaos.com/hc/en-us/requests/new

[PIXELBOX_SRO]

Done, thanks

[PIXELBOX_SRO]

License is still down...3 restarts....nothing...we are proceeding to reinstal as we have to get working on projects. hopefully this will make iot work again

[PIXELBOX_SRO]

working after complete license and vray reinstall