Announcement

Collapse
No announcement yet.

We couldn't load your products.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • We couldn't load your products.

    Click image for larger version

Name:	image.png
Views:	366
Size:	23.3 KB
ID:	1180059
    Is V-Ray server down?
    Best regards,
    Jackie Teh
    --

    3ds Max 2023, V-Ray 7 Hotfix 1 [7.00.04 build 00000]
    AMD Ryzen 9 7950X 16-Core Processor@4.50 GHz | 64GB RAM | Nvidia RTX 4090
    Website: https://www.sporadicstudio.com
    Email: info@sporadicstudio.com
    YouTube: https://www.youtube.com/c/SporadicStudio

  • #2
    Hello,

    We indeed had issues with displaying the Active products section on my.chaos.com but that should have been fixed. Can you please check again and if you continue to experience issues, open a ticket in our support system?
    Nikolay Simeonov

    Technical Support Representative
    support@chaosgroup.com

    Chaos Group

    Comment


    • #3
      Originally posted by jackieteh View Post
      Click image for larger version

Name:	image.png
Views:	366
Size:	23.3 KB
ID:	1180059
      Is V-Ray server down?
      You can always check at https://status.chaos.com/

      Lele
      Trouble Stirrer in RnD @ Chaos
      ----------------------
      emanuele.lecchi@chaos.com

      Disclaimer:
      The views and opinions expressed here are my own and do not represent those of Chaos Group, unless otherwise stated.

      Comment


      • #4
        Lele, Thank you, it work fine now
        Best regards,
        Jackie Teh
        --

        3ds Max 2023, V-Ray 7 Hotfix 1 [7.00.04 build 00000]
        AMD Ryzen 9 7950X 16-Core Processor@4.50 GHz | 64GB RAM | Nvidia RTX 4090
        Website: https://www.sporadicstudio.com
        Email: info@sporadicstudio.com
        YouTube: https://www.youtube.com/c/SporadicStudio

        Comment


        • #5
          Hi, Im having the same trouble, Active products, Expired Products and Billing as well, how can I resolve this?
          Attached Files

          Comment


          • #6
            Same problem here. I've tried with different browsers, devices, and internet connections. Any solution?

            Comment


            • #7
              We are experiencing some interruptions in our systems at the moment and we are actively working on fixing the problem.

              Your licenses will be available even though you get this error message in your Active Products section.

              We apologise for the caused inconvenience.
              Nikolay Simeonov

              Technical Support Representative
              support@chaosgroup.com

              Chaos Group

              Comment

              Working...
              X