Problem with dongle with new motherboard

[Jiri.Matys]

Hi,

I bought new motherboard ASUS X99-Deluxe for a 8-core procesor. I have a problem with dongle what I didnt had before:

I can render without any problem and next second VRay said dongle is not there. And I have to manualy remove dongle and put it in different USB. Other devices works normally in all USBs, so I think its something bad with dongle. But it worked good with previous motherboard.

Thanks for any help.

[GLASS-CANVAS]

It's not impossible that you timed your new motherboard purchase with the Windows Update that broke the dongle driver. See http://forums.chaosgroup.com/showthr...dongle-drivers for more

[Jiri.Matys]

I saw that on internet, but I looked on installed updates and dont have that one. Either error is different and I dont get any error on installing.

I got error -197 I think in VRay what means dongle not there I think. But I have it pluged in

[Tania.Metodieva]

There are some known issues with USB 3.0 and loosing connection to the dongle.
Please make sure to install the latest WIBU-KEY driver - 6.30 , which fixes those issues.
You can download it here:
http://www.wibu.com/downloads-user-software.html

If the problem persists, please send us more details on the issue to support@chaosgroup.com

Thank you.

[Jiri.Matys]

Thanks for answer. I installed newest wibukey, so will see if it help.

Thanks a lot.

[Jiri.Matys]

So far so good, so I think latest version of wibu key helped, thank you.

[svetlozar.draganov]

Glad to hear the issue is solved now.
Let us know if it happens again.