Tweet
Hi Guys,
Sorry to have to put this out in public on the forum but a support question which I sent a long time ago and where you guys offered to help me with is now going ignored.
I contacted you a while ago about Distributed rendering at my company's site (2 Dual Xeons, one V-Ray Dongle and one extra Render Node which I couldn't get configured to Distribute Render) and Stefan emailed, offering to help set it up via Teamviewer. Unfortunately, there is a lot of red tape at my place of work and at the time the directors/network support company weren't keen to let a third party do anything on the network, but I convinced them otherwise (especially as no one else could help).
I believe they (the network company) even called Chaosgroup in Bulgaria to find out what Stefan wanted to do !.
Me, I am now left in the middle (especially as the one it affects the most) and with no one helping, and with no responses from Chaos to the emails I send regarding that support ticket.
At least an acknowledgement would be nice of the situation would be nice so I know where I stand
Please note, that I have my own personal licence of V-Ray and as a freelancer, I've had no issues with Chaosgroup logging onto my personal machine to fix things I weren't able to myself - in fact, I have considered their intervention a privilege
Please let me know why my emails are being ignored as I have so far sent around 3, maybe 4, asking for help and a convenient time to set up a Teamviewer session.
Many thanks.
Sorry to have to put this out in public on the forum but a support question which I sent a long time ago and where you guys offered to help me with is now going ignored.
I contacted you a while ago about Distributed rendering at my company's site (2 Dual Xeons, one V-Ray Dongle and one extra Render Node which I couldn't get configured to Distribute Render) and Stefan emailed, offering to help set it up via Teamviewer. Unfortunately, there is a lot of red tape at my place of work and at the time the directors/network support company weren't keen to let a third party do anything on the network, but I convinced them otherwise (especially as no one else could help).
I believe they (the network company) even called Chaosgroup in Bulgaria to find out what Stefan wanted to do !.
Me, I am now left in the middle (especially as the one it affects the most) and with no one helping, and with no responses from Chaos to the emails I send regarding that support ticket.
At least an acknowledgement would be nice of the situation would be nice so I know where I stand
Please note, that I have my own personal licence of V-Ray and as a freelancer, I've had no issues with Chaosgroup logging onto my personal machine to fix things I weren't able to myself - in fact, I have considered their intervention a privilege
Please let me know why my emails are being ignored as I have so far sent around 3, maybe 4, asking for help and a convenient time to set up a Teamviewer session.
Many thanks.
Comment