Sporadic crashing

[Macker]

Hey guys,

Both myself and my colleague are having an issue with either max or vray, or possibly both and I'm wondering if anyone else is experiencing it?

I've got a particular project that when I cancel a render, it simply vanishes. No crash screen - nothing. I've also had it happen when closing various other dialogues such as the vray light lister, or cg-source multitexture (leading me to suspect it may not be a vray issue). The problem is that it's quite sporadic, and there's no real way of telling when it's going to do it.

[Macker]

Actually it happens every time I cancel a render, on this particular project.

[hristo.dimitrov]

Can you send us your scene to support@chaosgroup.com along with all assets used in, for investigation?
Also if you could reproduce the crash, send us the 3dsmax_minidump and vraylog files located in C:\Users\%username%\AppData\Local\Temp

[Macker]

Presumably it won't create a minidump file as it's not your typical crash??? It doesn't throw up the usual "3ds max has crashed" windows error reporting dialogue. It just closes without saving.

Here's a video of what happens: https://youtu.be/TSYpA0OFXiE

I have some renders to get done for tomorrow so i'll get the scenes over to you as soon as I can after.

[matanov]

Are you using DR?

[Macker]

Yes, I have been.

[matanov]

Please download the latest official build from our site and see if it will happen again.

[Macker]

18 hour render just finished and crashed instantly before I could save it. My frustration is immeasurable and my day is ruined. Suppose I can get on with updating to the latest version though...