Error Backburner

[oscar lorenzo]

I have this error for a long time in the machine where I executed the manager.

2018/10/03 13:06:36 INF Job 'Untitled' received and ready
2018/10/03 13:06:36 INF Launching 'Autodesk 3ds Max 2018 (64-bit)'
2018/10/03 13:07:16 INF 3dsmax adapter : Executing command line : C:\Program Files\Autodesk\3ds Max 2018\3dsmax.exe "-_pipe:3160046" -server "C:\Users\oscar\AppData\Local\backburner\Serve rJob \Untitled.max".
2018/10/03 13:07:16 INF [ServerMessage]ProcessStarted processId=9332
2018/10/03 13:07:16 INF 3dsmax adapter : Product version: 3ds Max 2018.4 Update (20.4.0.4254)
2018/10/03 13:07:16 INF 3dsmax adapter : Data collection and use is 'OFF'.
2018/10/03 13:07:16 INF 3dsmax adapter : Autodesk 20.4 is Ready.
2018/10/03 13:07:16 INF New task assigned: 2
2018/10/03 13:07:18 INF Adapter returned unexpected code -2 for "C:\Program Files\Autodesk\3ds Max 2018\maxadapter.adp.exe" "-o" "NewTask" "-l" "Info" "-j" "C:\Users\oscar\AppData\Local\backburner\Serve rJob \Untitled.xml.details" "-s" "2" "-n" "1" "-a" "C:\Users\oscar\AppData\Local\backburner\Serve rJob \Untitled.zip" "-d" "utf-8"
2018/10/03 13:07:18 ERR Task error: 3dsmax adapter error : Autodesk 20.4 reported error: MAXScript ExecuteMAXScriptScript Exception: -- No ""showProperties"" function for undefined

2018/10/03 13:07:18 ERR 3dsmax adapter error : Autodesk 20.4 reported error: MAXScript ExecuteMAXScriptScript Exception: -- No ""showProperties"" function for undefined

2018/10/03 13:07:18 INF Application is down
2018/10/03 13:07:30 INF 3dsmax adapter : Autodesk 20.4 shutdown.

Does anyone know what is wrong? the render does not even start

thanks in advanced

[Morne]

sounds like a plugin is not found perhaps on that machine

[oscar lorenzo]

I think it should be something else, it is the workstation from which I work and all the plugins are installed.

[Morne]

do you have a prerender script in the file?

[oscar lorenzo]

No and I can not find any reference to this error

[anthonyh]

I have the same(?) error on 1 machine on the network. Adapter returned unexpected code -2. It only started recently, I`m wondering if it`s a Win10 update that`s broken something but then we have another W10 machine that`s ok.. I tried reinstalling backburner but that didn`t work. The usual goto fix is either IPv6 or a firewall issue but doesn`t seem to be that either. Frustrating.

[oscar lorenzo]

Sure, the firewall does not seem to influence, I tried to turn it off and it does not work either

Any ideas?

[anthonyh]

I tried deleting the ENU settings folder and also tried reinstalling Vray. Nothing has worked so far, I`ll keep trying. We have 2 other pcs out of commission due to fan failures we could really do with this one working.

[leo.surrealismo]

How did you solve this problem? I´m having the same problem right now

[anthonyh]

We never worked out what was wrong on our machine but it seemed to fix itself after a while and just started working again. I put it down to a bad windows 10 update but just guessing really, could have been anything since the pc was also used for other work so maybe some conflict with that.

[estefez]

A potential solution: Backburner doesn't like things that end with a space, so make sure there are not spaces at the end of your output folder, output file name, Batch Render label, etc.