Max crash on render end

[tricky]

Running a project where every time the render completes, 3dsmax crashes (Application Error) and it wants to send a report to Autodesk. Running Max2019 with VRay 3.60.04 on a Win10 machine, threadripper CPU, 1080Ti card with 64GB memory. There are a few XRef scenes with the project. Can anyone suggest something to try, or could Chaosgroup have a quick look? This is an animation job so time pressures are on

[yavor.rubenov]

Hello,

Could you send a crash dump - it might give us a clue.. (located in %temp% and called 3dsmax_minidump.dmp).

Best regards,
Yavor

[tricky]

Thanks Yavor - I've just PM'd you a link to the file.

[tricky]

Yavor - should I raise a support ticket for this? If so, what is the best way?

[tashko.zashev]

Hey Richard,
Lets see if Yavor will manage to find some useful info from the dump first and then will decide how to proceed further.

[tricky]

ok - I can provide a link to the archive of the file if that helps?

[yavor.rubenov]

The crash happens in some MultiTexture texture while Max is generating its viewport preview - not much V-Ray in this
Nevertheless - if you can send the link for the scene - we might be able to find out why if there is some workaround possible.

[tricky]

The crash happens in some MultiTexture texture while Max is generating its viewport preview - not much V-Ray in this
Nevertheless - if you can send the link for the scene - we might be able to find out why if there is some workaround possible.

Thanks Yavor - I sent you a PM with a link.