Next Update 3: Crash after canceling or finishing a render

[kosso_olli]

Hey guys,
after Update 3 we get a lot of instant crashes after canceling or finishing a render. As soon as you hit Esc key, Max crashes. Anyone with similar experiences?

[3d-laboratory]

Have a similar problem since some weeks, may be that is in relation to yours. When I hit the render button while interactive rendering is active in the VFB window MAX hangs, but I can save the changes. I´m not able to close the VFB or the render progress window, but I´m able to close for example the material browser or I can save and quit MAX. Is your interactive rendering active when you start to render?

[kosso_olli]

No. This is production rendering in bucket mode. We have this issue on 3 identical workstations in different scenes.

[3d-laboratory]

My problem was also with production renderimg. But I didnt stop interactive rendering before I hitted the render button for production rendering. When I stop interactive renderung in the VFB before that all works fine.

[kosso_olli]

I can definately say that the IPR was stopped before starting production render.

[kosso_olli]

I created two dump files after a crash. Where should I send them to?

[yavor.rubenov]

You can attach them here or send them to support (support at chaosgroup.com).

[kosso_olli]

Okay, here they are. I hope a solution can be found because right now Update 3 is too unstable to use in production.

3dsMax_Minidumps.zip

[yavor.rubenov]

Thanks for the dumps - not much info so far - it seems something crashes inside the Max bitmap manager. Could you try to convert any bitmaps to VRayHDRI and see if anything changes while we are investigating.

[kosso_olli]

Thanks for the dumps - not much info so far - it seems something crashes inside the Max bitmap manager.

This could make sense, because sometimes we get a crash while browsing out material library. While the swatches calculate the preview image, we get the crash.

[kosso_olli]

I can not confirm that converting to VrayHDRI is a solution to that problem.

[kosso_olli]

Crash dump after conversion to VrayHDRI.

3dsmax_minidump03.zip

[fixeighted]

Thanks for the heads-up here guys. I have a Monday deadline that this could have quite dramatically screwed with if I hadn't had chance to test it,
which I will do tomorrow and see if it is replicable.

[yavor.rubenov]

The new dump still seems to be somewhere in the Max bitmap manager - something related to the view port background image.
We are also still trying to find what causes it.

[kosso_olli]

I checked the viewport background files, nothing extraordinary. It is an 8bit Jpeg, RGB Color. We had issues with CMYK files in the past, but it is none of these issues.