Black Vray material swatches

[eva_trip]

Hi,

I downloaded 3ds Max 2021 and I've downloaded VRAY for 3ds Max 2021 yesterday (all paid professional versions).

But the material swatches are just showing a black window.
I've attached a screenshot of my Material editor, on the left you can see that all the materials are black, where they before (2020 version) showed up normally.

On the right of the screenshot you can see my Render Setup with the settings.
I searched everywhere on the internet, but nothing solved my problem yet.

Does someone know how I can solve this?

Please help me!

[nikoleta.garkova]

Hi eva_trip

There may be several reasons for the swatches to appear black; we've prepared an article describing how to troubleshoot this - https://docs.chaosgroup.com/display/...aterial+Editor
Please follow some of the steps and see if that helps resolve the issue. Thanks!