V-Ray Cosmos issue

[jackieteh]

Hi,

Just upgraded to V-Ray 5.1, after i click the sign in button, the cosmos browser show nothing like the print screen, how can i log in?

[newzboy]

I have a problem with Cosmos Browser
He is not opening
Help me please
What I need to do
Thank you

And I have one more small issue with a Vray panel
It's a duplicate. But there are not icons.

[nikoleta.garkova]

Hi jackieteh

Can you check the exact Chaos Cosmos Browser version? It can be found in menu ...>About
Would it be possible to uninstall the Cosmos Browser manually as described in this forum post. Then, reinstall V-Ray for 3ds max and let us know if the issue is fixed. Thanks!

newzboy

Can you also follow the steps described above?

Regarding your other issue, resetting the 3ds max settings to their defaults might do the trick. Try renaming the ENU folder to ENU_old (C:\Users\<username>\AppData\Local\Autodesk\3dsMax\version - 64bit). Upon starting 3ds max, a new ENU folder will be created with the default preferences. Keep in mind that this would remove any customizations you might have set.

[newzboy]

Hi jackieteh

Can you check the exact Chaos Cosmos Browser version? It can be found in menu ...>About
Would it be possible to uninstall the Cosmos Browser manually as described in this forum post. Then, reinstall V-Ray for 3ds max and let us know if the issue is fixed. Thanks!

newzboy

Can you also follow the steps described above?

Regarding your other issue, resetting the 3ds max settings to their defaults might do the trick. Try renaming the ENU folder to ENU_old (C:\Users\<username>\AppData\Local\Autodesk\3dsMax\version - 64bit). Upon starting 3ds max, a new ENU folder will be created with the default preferences. Keep in mind that this would remove any customizations you might have set.

About Chaos COSMOS
When I press the button I didn't have no any answer.

[jackieteh]

Hi jackieteh

Can you check the exact Chaos Cosmos Browser version? It can be found in menu ...>About
Would it be possible to uninstall the Cosmos Browser manually as described in this forum post. Then, reinstall V-Ray for 3ds max and let us know if the issue is fixed. Thanks!

Hi, i have no permission to read the post. please check

[jackieteh]

My cosmos version

[nikoleta.garkova]

Hi jackieteh, apologies

Here's how to remove Cosmos browser and content:
1) Uninstall the existing Chaos Cosmos Browser program. On Windows, go to Add or Remove Programs, find Chaos Content Browser and click on Uninstall.
2) Remove any files from previous installations by deleting these directories (if they exist):
C:\Program Files\Chaos Group\Content
C:\Program Files\Common Files\ChaosGroup\Content
C:\Users\<YourUserName>\Documents\Chaos Cosmos

You can then acquire the official version of Chaos Cosmos by reinstalling V-Ray 5 for 3ds Max, update 1

[jackieteh]

HI,

Do I need to uninstall V-Ray 5 also? or JUst uninstall Chaos Cosmos Browser program?

[nikoleta.garkova]

Uninstall the Chaos Cosmos browser and then you can reinstall (by running the V-Ray 5, update 1 installer again) - you should get the latest Cosmos Browser version and (hopefully) it will be running smoothly from then on.

[jackieteh]

Hi jackieteh, apologies

Here's how to remove Cosmos browser and content:
1) Uninstall the existing Chaos Cosmos Browser program. On Windows, go to Add or Remove Programs, find Chaos Content Browser and click on Uninstall.
2) Remove any files from previous installations by deleting these directories (if they exist):
C:\Program Files\Chaos Group\Content
C:\Program Files\Common Files\ChaosGroup\Content
C:\Users\<YourUserName>\Documents\Chaos Cosmos

You can then acquire the official version of Chaos Cosmos by reinstalling V-Ray 5 for 3ds Max, update 1

After follow the step to reinstall V-Ray 5, still get the old version of Chaos Cosmos Browser

[newzboy]

Hi jackieteh

Can you check the exact Chaos Cosmos Browser version? It can be found in menu ...>About
Would it be possible to uninstall the Cosmos Browser manually as described in this forum post. Then, reinstall V-Ray for 3ds max and let us know if the issue is fixed. Thanks!

newzboy

Can you also follow the steps described above?

Regarding your other issue, resetting the 3ds max settings to their defaults might do the trick. Try renaming the ENU folder to ENU_old (C:\Users\<username>\AppData\Local\Autodesk\3dsMax\version - 64bit). Upon starting 3ds max, a new ENU folder will be created with the default preferences. Keep in mind that this would remove any customizations you might have set.

@nikoleta.garkova

I can't do nothing.
I can press button and it's all.
I didn't have any reaction.

[jackieteh]

Hi,

I uninstall cosmos and reinstall the new version which I get the link from this post:

https://forums.chaosgroup.com/forum/...able-to-import

when I click sign in, it's giving me this message as print screen, please help

[nikoleta.garkova]

Hi jackieteh it may be that your firewall/antivirus is blocking the connection and might also be in the root of not being able to use the Cosmos Browser, could you try checking their configurations/disable them and see if the issue persists? If you're still having issues, would it be possible to contact us through our contact form so you can get further assistance?

newzboy would it be possible to drop us a line here as well so we can schedule a remote session and try to resolve this on the spot? Thanks.

[newzboy]

newzboy[/USER] would it be possible to drop us a line here as well so we schedule a remote session and try to resolve this on the spot? Thanks.

I already did it yesterday.

[kambysia_karl_hakimmeibodi]

Hi, having a similar issue, connection refused. Anyone know how to fix?