vray5 installation does not start

[antoine_guerin]

Hello, When I want to launch the installation of Vray5 for 3dsmax2022, the software does not launch, I have the VRAY5 page a few seconds then its cut and nothing happens Do you have any idea to solve the problem? Thank you : Antoine

[antoine_guerin]

it's very weird, when I run the installation the Chaos Vray window opens as well as a black windows window (c: /user.user: Downlad ...) then it cuts and that's it ... . Do you have an idea ? I tried to run as administrator but it's the same

[glorybound]

I had to right mouse click the Autodesk Program File folder and untick Read-only.

[antoine_guerin]

Thank you for your answer, I did this manipulation but unfortunately it does not change anything.
Thanks anyway !

[nikoleta.garkova]

Hi antoine_guerin

Make sure to reach out to our Technical Support here so they can assist you with the installation issue as soon as possible. Thanks!

[antoine_guerin]

yes, thank you i sent a message and i'm also waiting for a reply

[antoine_guerin]

sorry !
But I tried to reach you by phone but nobody answered

[antoine_guerin]

Great,
your help service helped me it's all good !

Thx all !