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Does the issue persist if you reset the 3ds max settings?
You can do so by renaming the ENU folder to ENU_old (C:\Users\%user%\AppData\Local\Autodesk\ 3dsMax \<version> - 64bit). Upon starting 3ds max, a new ENU folder will be created with the default preferences. Keep in mind that this would remove any customizations you might have set.
You can then restart your V-Ray menus from the toolbar and see all is good. If not, please get in touch with us through our contact form so we can schedule a remote session and investigate on the spot. Make sure to mention this thread in the email, thanks!
You can also find it in the customize user interface dialog box. Typically for max users, you have to figure out which does what - but one starts IPR and one stops IPR.
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