Chaos Cosmos Browser error

[ming_chan]

Hi Chaosgroup,

We've try to download and reinstall the cosmos browser, also resetting the database, but the above seem to not work at all.
please help.

Thanks

[nikoleta.garkova]

Hi ming_chan,

You mentioned you tried resetting the database, but it sometimes stucks when clicking on the link in the Cosmos Browser's error message;
Have you tried resetting it manually by deleting the cpkg.db file? Please follow these steps:

If that doesn't work out, try resetting the Cosmos Browser database manually (as indicated in the error message). You can do this by following these steps:

• You should have 2x cbservice.exe processes (Task Manager > Processes > Chaos Cosmos Browser Service) running. Please find them, and disable them - there is a Windows shortcut which you can select (Stop Chaos Cosmos Browser Service) as indicated in the following screenshot.
• Make sure you've closed your host app (SketchUp) and navigate to the Cosmos Assets download folder location (by default it's set to C:\Users\%username%\Documents\Chaos Cosmos\Packages)
• Delete the cpkg.db file (note that this will cause the CB not to remember the already downloaded assets, but once you prompt to download them again it should find them instantly in your system)
• To start the cbservice, use the Windows shortcut Start Chaos Cosmos Browser Service
• Start a 3ds max session and try to open the Cosmos Browser

Let us know the results. If things don't work out at all, please forward us the cb.log file, located in:

• C:\Program Files\Common Files\ChaosGroup\ChaosCosmos

Make sure to mention this thread (or my name) in the form subject. Thanks!