Character Creator 3 models are unusable.

[melody_campbell]

As you can see this is the result of importing an fbx from Character Creator 3. It really needs to be fixed.

[^Lele^]

You should run a v-ray scene converter (on the right mouse menu) to get rid of those normal bump maps, and get the materials converted to V-Ray variants.

If the issue is with something else, around the actual import of FBX files, you should address it to Autodesk, as it's Max doing the import.