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  • 3DS Max crashing everytime I try to render.

    Hey,

    Can anyone help as to why I keep crashing every time I try to render?

    Many thanks,
    Joe

    Minidump file:
    https://www.dropbox.com/s/ge7fp7dz9z...idump.dmp?dl=1

    Max.log file:

    ------------ 3ds Max Log File -------------
    2022/11/01 09:23:49 DBG: [17764] [18844] Could not find the specified file in DefaultSettingsParser:arse()
    2022/11/01 09:23:52 DBG: [17764] [18844] Graphics driver requested by the user : Nitrous
    2022/11/01 09:23:52 DBG: [17764] [18844] Graphics driver actually created in the viewports : Nitrous DX11
    2022/11/01 09:23:54 INF: [17764] [18844] Autodesk 3ds Max Security Tools is active via configuration settings
    2022/11/01 09:24:00 DBG: [17764] [18844] At Nitrous init, the OGS graphics device requested is : Nitrous DX11
    2022/11/01 09:24:00 DBG: [17764] [18844] At Nitrous init, the OGS graphic device actually created is : Nitrous (Direct3D 11.0 Feature Level 11 - NVIDIA GeForce RTX 3070)
    2022/11/01 09:24:01 DBG: [17764] [18844] Starting network
    2022/11/01 09:24:02 INF: [17764] [18844] StartupTemplate factoryTemplateFolder: C:\Program Files\Autodesk\3ds Max 2020\en-US\StartupTemplates
    2022/11/01 09:24:02 INF: [17764] [18844] StartupTemplate userTemplateFolder: C:\Users\joejo\Documents\3ds Max 2020\startuptemplates
    2022/11/01 09:24:02 INF: [17764] [18844] StartupTemplate appdataTemplateFolder: C:\Users\joejo\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\StartupTemplates
    2022/11/01 09:24:06 INF: [17764] [18844] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\ALC_SecurityTool.ms)
    2022/11/01 09:24:06 INF: [17764] [18844] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\CRP_SecurityTool.ms)
    2022/11/01 09:24:06 INF: [17764] [18844] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\ADSL_SecurityTool.ms)
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] ================================================== ==========
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] Console created, V-Ray 6.00.08 for x64 from Aug 9 2022, 20:16:06
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] ================================================== ==========
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] Compiled with Microsoft Visual C++ compiler, version 19.24
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] Host is 3ds Max, version 22
    2022/11/01 09:24:11 INF: [17764] [18844] [V-Ray] V-Ray DLL version is 6.00.08
    2022/11/01 09:24:14 ERR: [17764] [13484] Cosmos asset importer: Failed to retrieve service configuration info
    2022/11/01 09:25:11 INF: [17992] [23792] creating file C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup02.max.sv$
    2022/11/01 09:25:11 INF: [17992] [23792] deleting C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup02.max
    2022/11/01 09:25:11 INF: [17992] [23792] renaming C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup02.max.sv$ to C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup02.max
    2022/11/01 09:25:11 WRN: [17992] [23792] Cosmos asset importer: Failed to update importer info
    2022/11/01 09:31:08 INF: [17992] [23792] creating file C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup03.max.sv$
    2022/11/01 09:31:09 INF: [17992] [23792] deleting C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup03.max
    2022/11/01 09:31:09 INF: [17992] [23792] renaming C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup03.max.sv$ to C:\Users\joejo\Documents\3ds Max 2020\autoback\AutoBackup03.max
    2022/11/01 09:31:09 WRN: [17992] [23792] Cosmos asset importer: Failed to update importer info
    2022/11/01 09:31:12 DBG: [17992] [23792] Stop network
    2022/11/01 09:37:52 INF: [10928] [18844] Authorize for license 3DSMAX2020 successful
    2022/11/01 09:37:52 INF: [10928] [18844] License Success
    2022/11/01 09:37:52 INF: [10928] [18844] Application started with secure mode state 'OFF'
    2022/11/01 09:37:52 INF: [10928] [18844] Product version: 3ds Max 2020 (22.0.0.757)
    2022/11/01 09:37:52 DBG: [10928] [18844] ADP Initialize: Done
    2022/11/01 09:37:52 INF: [10928] [18844] Data collection and use is 'ON'. Change your participation anytime in the Help menu of 3ds Max.
    2022/11/01 09:37:52 DBG: [10928] [18844] Could not find the specified file in DefaultSettingsParser:arse()
    2022/11/01 09:37:56 DBG: [10928] [18844] Graphics driver requested by the user : Nitrous
    2022/11/01 09:37:56 DBG: [10928] [18844] Graphics driver actually created in the viewports : Nitrous DX11
    2022/11/01 09:37:58 INF: [10928] [18844] Autodesk 3ds Max Security Tools is active via configuration settings
    2022/11/01 09:38:04 DBG: [10928] [18844] At Nitrous init, the OGS graphics device requested is : Nitrous DX11
    2022/11/01 09:38:04 DBG: [10928] [18844] At Nitrous init, the OGS graphic device actually created is : Nitrous (Direct3D 11.0 Feature Level 11 - NVIDIA GeForce RTX 3070)
    2022/11/01 09:38:05 DBG: [10928] [18844] Starting network
    2022/11/01 09:38:06 INF: [10928] [18844] StartupTemplate factoryTemplateFolder: C:\Program Files\Autodesk\3ds Max 2020\en-US\StartupTemplates
    2022/11/01 09:38:06 INF: [10928] [18844] StartupTemplate userTemplateFolder: C:\Users\joejo\Documents\3ds Max 2020\startuptemplates
    2022/11/01 09:38:06 INF: [10928] [18844] StartupTemplate appdataTemplateFolder: C:\Users\joejo\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\StartupTemplates
    2022/11/01 09:38:10 INF: [10928] [18844] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\ALC_SecurityTool.ms)
    2022/11/01 09:38:10 INF: [10928] [18844] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\CRP_SecurityTool.ms)
    2022/11/01 09:38:11 INF: [10928] [18844] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scr ipts\ADSL_SecurityTool.ms)
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] ================================================== ==========
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] Console created, V-Ray 6.00.08 for x64 from Aug 9 2022, 20:16:06
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] ================================================== ==========
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] Compiled with Microsoft Visual C++ compiler, version 19.24
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] Host is 3ds Max, version 22
    2022/11/01 09:38:15 INF: [10928] [18844] [V-Ray] V-Ray DLL version is 6.00.08
    2022/11/01 09:38:19 ERR: [10928] [13348] Cosmos asset importer: Failed to retrieve service configuration info

  • #2
    It's really odd, if I open up the VFB and do a iteration render then it renders fine, it's just when trying to do a proper render...

    Comment


    • #3
      I've also figured out that it only crashes when doing a render with Vray GPU instead of CPU

      Comment


      • #4
        Hello,

        Seems there's some issue with some geometry called 'Shelf001' - the crash happens when we try to obtain its triangles. Maybe a broken Max file ?

        Best regards,
        Yavor
        Yavor Rubenov
        V-Ray for 3ds Max developer

        Comment


        • #5
          Originally posted by yavor.rubenov View Post
          Hello,

          Seems there's some issue with some geometry called 'Shelf001' - the crash happens when we try to obtain its triangles. Maybe a broken Max file ?

          Best regards,
          Yavor
          Thank you for taking a look, that's odd though, I don't have any geometry called Shelf001... only one called Shelf 96-29_001 and when deleting that it doesn't make a difference

          Comment


          • #6
            Maybe some hidden or nested object ?
            Yavor Rubenov
            V-Ray for 3ds Max developer

            Comment


            • #7
              Originally posted by yavor.rubenov View Post
              Maybe some hidden or nested object ?
              No looked through all that. Also, I tried merging to another max file, and when merging I searched the Shelf 001 and still wasn't able to find anything... frustrating haha!

              Comment

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