Materials Library Browser freezes 3d Max

[Ma.D]

Hi,
Since yesterday 3d max crashes/freezes every time I am trying to open the Vray Materials Library browser. It happens in both my laptop and desktop so I suspect is a general issue? Anyone has the same problem? Any thoughts?

Thank you

[Ma.D]

Hi,
Since yesterday 3d max crashes/freezes every time I am trying to open the Vray Materials Library browser. It happens in both my laptop and desktop so I suspect is a general issue? Anyone has the same problem? Any thoughts?

Thank you

[vladimir_krastev]

Hi, thanks for posting. Is this issue happening in every scene even a new empty one? What versions of 3ds Max and V-Ray are you using?

[Ma.D]

Hi Vladimir,
Thank you for coming back to me. Yes it happens in every scene, even in a new /empty ones. I use 3d max 2023 with vray 5. Since this incident I run the latest available updates for both (max 2023 & Vray 5) but unfortunately it is still doing it.

[nikolay.simeonov]

Hello,

Please open an official ticket with our support team - we might need some specific information with you that should not be shared in a forum. You can open a case through this page

[Ma.D]

Sure thank you

[hermine_artigny]

Hi, I have a similar issue going with every version of vray 6. I had to go back to vray 5 (that works fine).
As soon as I try to open the material editor, it crashes, both with an empty scene and a scene I'm supposed to render.
Is there anything I can do to avoid that ?

[yavor.rubenov]

Can you attach a crash dump from when that happens ? (Should be located in your temp folder and called 3dsmax_minidump.dmp).

[hermine_artigny]

Can you attach a crash dump from when that happens ? (Should be located in your temp folder and called 3dsmax_minidump.dmp).

Here it is,
I had to compress it... It was more than 2Mb

[yavor.rubenov]

Thanks for the provided crash dump.
You should clear crack files from previous versions.