login to support - download new build??

[pshupe68]

Not sure whether this is the proper place or not but thought it more suited than the General because this is a BIG problem for me.

I can't login to the support section, although obviously I can log in here, to download the new build to put on a new computer that I just purchased. It sits here waiting for Vray install and auth. code. Not a great use of my money right now, as deadlines loom.

Are the logins and passwords different for the forum and the support area? I have tried the forgot my password numerous times and it tells me that an e-mail has been sent but I never receive one. I have contacted the support, and vray e-mail addresses with one response 2 days ago with a new password, that did not work.

What other options do I have?? Please I hate staring at this $4000 machine sitting idle, and contemplate another day, at least, to wait for an auth. code after I get this sorted. Thanks in advance, for an expediant answer.

Regards Peter.

[Da_elf]

my login name and pass is different than the one used on the forum. however maybe its a new thing to have them the same. beats me, ive been using the same one for a while

[nvanherpt]

hi peter, i had the same problem a while back. i though i had forgotten my password, it appears the support area now has a separate password.

i emailed to get a new one, and waited and waited. chaos have/had a problem with their auto response - i eventually got a reply about a week later. whatever you do don't request a password twice or the new one you get in the email will become obsolete.

you might need to email vlado direct.

[pshupe68]

Thanks guys - still no response, and I think I did try it more than once. Doooaaaaah! This is crazy - is noone working over there? They were quick to take my money when I purchased the software! lol Maybe they should set it up so it works!!! Hey there's an idea. Expensive computer still idle.

What else can I do but wait, wait, wait!!! Frustrating.

Regards Peter.

[RErender]

If i remember right the login was sent with one of the purchase reciept emails

[pshupe68]

Just got a call from Bulgaria - problem solved - thank you very much for the speedy attention

also thank you to those who replied with suggestions.

Very happy - now I can crank up my new machine! yippeeee!


Regards Peter.

[nvanherpt]

wow, a phone call

[olitech]

what is this 'phone call' that you guys keep talking about....a new plugin?

[nvanherpt]

yep, but it's a closed beta.

[olitech]

ohhhh....serves me right!

[nvanherpt]

[pshupe68]

Nope - no plugin - closed beta - just a service call because I couldn't get my password working to download the new build for a new computer that I purchased.

Apparently there e-mail server has been down, and the last couple of days I think there ISP must have been down.

Nice to get a call, but I am still waiting for an auth. code for the machine, which is frustrating because I have had this new machine for almost a week now and still can't use it. Again deadlines looming.

I'll send another e-mail now that the forum is up and see if that gets anywhere.

I'll keep you posted.

Advice is also appreciated.

Regards Peter

[Da_elf]

whats the latest build? you dont keep the exe's you use to install it?

[pshupe68]

I thought I kept the exe but couldn't find it and thought it would be easy to download again - I was wrong.

How long does it take to get an auth code usually? I sent out the computer code on Thursday. I was hoping that it would just take one day. I really need it by Monday or the proverbial _ _ _ _ will hit the fan.

If a moderator can forward to support that would be great. I really do need this quickly. Thanks again. PM me for any info you may need.

Regards Peter.