URGENT: Authorization

[ArchViz]

Wednesday is over in Bulgaria. Still no auth code. Luckily for me my employee with my other license on his laptop is back from vacation today so I will be able to get my clients the renderings and plots I owed them Monday. I have PM Vlado and Nikki yesterday morning. I am going to look at buying Brazil. This is ridiculous ! ?????????????

[cristoforo]

In the future call!!! I was desparate once and called.....caught the last person leaving the office! What a relief that was!!!

[ArchViz]

I have no idea how to call that international number listed on the support page. And if that is what I have to do to get support after 3 business days, I should probably take my business else where.

[RErender]

just press 011 + 359 + 2 + 974 +31 + 81

[beestee]

I am going to look at buying Brazil. This is ridiculous ! ?????????????

Even though I am frustrated with the situation, I am not going to get myself into something that can be avoided by showing a little understanding. I am sure there are circumstances surrounding this situation that we are unaware of.

We all got an excellent deal when we purchased VRay, and it remains one of the top render engines even if there are flukes in the licensing system right now.

Why jump to Brazil R/S when you could just use MR for free?

[beestee]

Maybe they are busy preparing for the release of 1.5? :P

[Candelero]

Case closed, already.

Best regards,
nikki Candelero

[beestee]

I hope you are talking about the 1.5 comment.

I'm sorry, but my case is not resolved. We OWN 6 seats of VRay, and can only use 1...I hope you are not saying that I am not going to be able to get my other 5 seats back.

[beestee]

All is well.

Sorry for the trouble guys and gals

...until next time

[Candelero]

Case closed, already.

Best regards,
nikki Candelero

I meant the ArchViz's case.

Best regards,
nikki Candelero

[posterus]

my company also had trouble while authorizing vray. it wasn't that we weren't getting a response, it was that we were getting responses 4 days after we asked chaosgroup a question. to solve this i started calling chaosgroup directly. i'm in texas and so as long as i called early in the morning i'd always get and answer. each time i called with a problem i spoke with tedi and he was very helpful. if you're looking for an auth code just keep him on the line until you get it in your inbox. i often do the same thing... that is, i usually respond faster to a phone call than my emails
best,
joe

[vlado]

In fact... Tedi is her But yes, calling us directly if you are in a hurry is the fastest way to get a response.

Best regards,
Vlado

[mmikee]

I have no idea how to call that international number listed on the support page. And if that is what I have to do to get support after 3 business days, I should probably take my business else where.

just press 011 + 359 + 2 + 974 +31 + 81

Brilliantly put !

[jujubee]

You guys (Chaos) have a Skype address/number? Perhaps if you dont want it published we can PM you for it or it can be sent to registered users? I'd imagine a call to Bulgaria isn't cheap.