Dongle stopped working?

[vlado]

Well, I am not quite sure why it has happened, but here are several things you can do:

(*) kill the v-ray license service;
(*) in the Task Manager, make sure there aren't any copies of 3dsmax left running;
(*) unplug and plug the dongle;
(*) make sure the dongle is recognized from the Control Panel > System > Hardware > Device manager (under universal serial bus controllers it should say WIBU-BOX/RU);
(*) start the vrlservice again;
(*) use the http://localhost:30304 address in your browser to make sure the service is running fine and recognizes the licenses;
(*) start 3dsmax and see if V-Ray can connect to the server and get the license;

Best regards,
Vlado

[Erik de Graaf]

Oke,

Vlado you do realise it is Saturday and you really should be enjoying yourself somewhere. I know i am.

But i will give it a go monday when i get back to work.

Thanks,

Erik

[Erik de Graaf]

Problem fixed,

We used the dongle from another pc and now it is up and running.

I guess the dongle is broken.
I will contact our reseller for a new dongle.

Erik

[jacksc02]

good to know its fixed, but not good to know that it was the dongle.

[Erik de Graaf]

Yeah i know, for now it wasn't a problem because we could fall back to the software license. But i assume that RC4 doesn't have a software license, so it could become a problem if more dongles start to fail.

Let's hope it was just an incident.

(edit: typo)