Can't Login to the Support Section

[jujubee]

I just wanted to make sure I had the most recent Vray and couldn't log into the support section with my old username and password.

What do I need to do to request this? I sent out an email yesterday to Vlado. Is that it?

Thanks,

Charles

[pixelstudio]

there was a problem with the accounts a couple of weeks ago, perhaps something went wrong then ?
you should mail vlado

[vlado]

I forwarded your email to the support guys, please let me know if you do not receive a reply today.

Best regards,
Vlado

[jujubee]

Hey Vlado - I still haven't received a reply.

[vlado]

Ok, I'll check what happened.

Best regards,
Vlado

[vlado]

It appears that we did email you the login information (on 18th March); I'll send you a private message with the details too.

Best regards,
Vlado

[jujubee]

Thanks Vlado!

[Adam H. Stewart]

Support nuisance

I'm getting the same bloody thing - it's the third time my password has died in the last six months - it's so frustrating, I just requested a new one, I hope it gets here soon - what annoys me just as much is the new password they send you is impossible to remember something like :

cfae6f936b44b44e

it's killing me

[vlado]

You can change your password to whatever you like once you log into the page.

Best regards,
Vlado

[Adam H. Stewart]

Thats sweet

Thats sweet - I thought you couldn't I'll do it straight away, it will save me alot of hassle in the future

Thanks again