update to 2.0 license prob

[Jon3D]

Hi,
I just downloaded the 2.0 EDU version. After deinstall 1.5, I installed 2.0.
At the moment I´m using my old dongle because I was allowed to update.
Now I could not obtain a license ( -197 ) in vray ui.
When I hit the render Button the error "Could not obtain a license (-9" appears.
In the license browser only the version 1.5 is listed.
Maybe my dongle is only for 1.5 ?
Can somebody help me in this case?
thx Jon

[vox3D]

My assumption was you needed to send a .wbc file to chaosgroup and get a .rtu file in return. Then use that to update the dongle. I sent my .wbc last week, though, and have yet to hear anything. It's possible I'm very wrong, but if that's the case could someone please advise us both?

Thanks!

[Jon3D]

hey,
I just read that in the manual at the moment and sent my wbc to cg. I think you´re right and that the dongle has to be configured for the new software!?
cheers

[vox3D]

Let me know if you hear back from them.

[vlado]

Did you get a reply to that?

Best regards,
Vlado

[zornitsa.simeonova]

Hello,

Please send the context.wbc file directly to our support e-mail vray@chaosgroup.com

Best regards,
Zornitsa (Zori) Simeonova
Technical Support Representative
Technical Support
tel: +359 2 422 422 1
tel: +359 2 489 44 86
fax: +1 818 4751567
www.chaosgroup.com

[vox3D]

I haven't yet, I sent my wbc on the 8th. I understand if they're swamped right after launch day though.

[Jon3D]

Yes Vlado, thx! got the reply today and send it yesterday!
did you use another adress instead of vray@chaosgroup.com? Maybe something went wrong.
But your problem is fixed after you get the new wbc. Just open the file. It updates your license an that will solve your problem.
Hope you can enjoy it very soon!
Jon

[vox3D]

I think I did use that address and I resent this morning just to be sure. Hopefully I hear back soon

[duke2]

I can't send the email off because:

"...Service unavailable; Client host [my ip] blocked using dnsbl.sorbs.net; Currently Sending Spam See:..."

[vlado]

I can't send the email off because:

"...Service unavailable; Client host [my ip] blocked using dnsbl.sorbs.net; Currently Sending Spam See:..."

Hm, you should try to get your email server un-listed, but sending from gmail or similar will probably work fine.

Best regards,
Vlado

[duke2]

Ok, sent from dukecg at gmail dot com then

[vox3D]

I still have not received a reply.

[vlado]

Hm, it might be possible that it was marked wrongly as spam; can you re-send it also to vlado@chaosgroup.com, vlado_nk@yahoo.com and vladonk@gmail.com ? One of those has to work...

Best regards,
Vlado

[vox3D]

Sent! Thanks for trying .