3dsmax 2014 sp5 + vray 3.00.07 + substance

[pierrelemaux]

Hello,
since I upgraded vray 3.00.03 to 3.00.07 , I can't used substance material. A popup window says 'memory could not be allocated" and on the listener windows it says " SubstanceChannelWrapperMax::getResult, error, can't get a valid bitmap for channel"

Do you know why and can you help me?
Thank you
Pierre

[svetlozar.draganov]

Thank you very much for letting us know.

We've run a quick test here but everything worked just fine.
Would it be possible to send us your scene for investigation?

Also could you please describe when does this pop-up appear exactly, during the rendering stage or during tweaking the material or elsewhere?

We are looking forward to hearing from you.