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Render Node Licensing missing from .RTU

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  • Render Node Licensing missing from .RTU

    One of the reasons the original studio I worked for back in the day went with V-ray over mental ray was that V-Ray allowed unlimited render node licenses. Mental Ray at the time required you to buy a new license for every third node. At the time, we ran a 20 deck render farm (a pretty big deal for an architecture studio in 2002). Money being an object and the fact that V-Ray, though very new, was showing a lot of promise in the world of Arch Viz. we switched over to V-ray, never to look back.

    I haven't been following the progression of Vray the last year or so, since I am at a much smaller design firm and extremely busy with no real tech support. Imagine my surprise when our re-seller explained that I had to buy a 5 node license package for our little 3 node operation to upgrade to 3.0. It's bad enough that this software works with a dongle. But to have to reprogram it and wait 24 hours for a file to begin using it is quite inconvenient. It's not like this process is doing anything to prevent the software from being pirated. It's all over the internet. So, I lost a day and a half to installing and waiting for the wbc context file....

    Now that everything is up and running, I try to send an animation to render (which is already 2 days behind schedule due to the licensing process) now I'm getting errors on the boards.............because the .rtu file sent to us is missing the node licenses.

    There has got to be a better way to go about this. At the very least, the re-sellers should be able to send the wbc files, as they are in the same time zone. I'm sure bigger studios with tech directors don't care, but for those of us who are on our own, or working in smaller studios it is a problem.

  • #2
    Best to email support@chaosgroup.com - the guys will help you out.

    As for the dongles, we are aware they are not the most convenient licensing method and we are working on alternatives.

    Best regards,
    Vlado
    Last edited by vlado; 15-06-2015, 01:24 PM.
    I only act like I know everything, Rogers.

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    • #3
      I've done that, but the problem is that I have to wait until the following day for an answer. I need to be able to talk to someone in my time zone. It appears we are having several issues.

      Comment


      • #4
        Hello,

        Let us know what are your other issues, we will do our best to answer your questions as fast as possible.
        Tsvetan Geshev
        Technical Support Representative

        Chaos Group

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        • #5
          Originally posted by DG04kill View Post
          I've done that, but the problem is that I have to wait until the following day for an answer. I need to be able to talk to someone in my time zone. It appears we are having several issues.
          Would it be possible to let us know the ticket number you've received as a automatic reply from our system?
          Thank you very much in advance.
          Svetlozar Draganov | Senior Manager 3D Support | contact us
          Chaos & Enscape & Cylindo are now one!

          Comment


          • #6
            This morning the email contained the correct amount of licenses in the rtu. file. We have two dongles one with vray 2.0 for sketchup and one with 3.0 + node licenses. the previous rtu files were not configured correctly. Everything seems to be working correctly now. This won't be an issue again until the dongles need to be reprogrammed..... But when that happens, it would be great if we could get the rtu file back within a hour or two as opposed to the next day.

            thank you for the quick response in the forum though.

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            • #7
              We are glad to hear that everything is OK now.
              The RTU files are usually generated and send very quickly if the WBC file is received in our working hours 9am to 6pm(GMT+3) - however if the WBC file is received after 6pm the RTU file will be provided on the next working day.
              Svetlozar Draganov | Senior Manager 3D Support | contact us
              Chaos & Enscape & Cylindo are now one!

              Comment

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