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Could not obtain a license (1002)

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  • Could not obtain a license (1002)

    When we run a backburner job, the last machine that tries to connect can't obtain a license. We've got 5 machines that have a pool of 6 licenses available via 2 dongles (3 licenses in each dongle). However, when we render a job through Backburner, the last machine to connect throws this error and doesn't start rendering: "Could not obtain a license (1002)".

    That's a little surprising since there are 5 machines and 6 available licenses. In the license server page it even says that one license is free. Please see the screenshots below. They are taken at the time when all the machines were rendering their Backburner jobs:

    Click image for larger version

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    Aleksandar Mitov
    www.renarvisuals.com
    office@renarvisuals.com

    3ds Max 2023.2.2 + Vray 7
    AMD Ryzen 9 9950X 16-core
    64GB DDR5
    GeForce RTX 3090 24GB + GPU Driver 565.90

  • #2
    Ok, I found the problem. On one of the machines, the "Primary license server" got reset to the default IP of 127.0.0.1. Not sure why that happened. Maybe this was due to the round of reinstalls we did recently? But then why the "Alternate license server 1" IP remained unchanged and only the Primary got reset? Oh well.. it's working now
    Aleksandar Mitov
    www.renarvisuals.com
    office@renarvisuals.com

    3ds Max 2023.2.2 + Vray 7
    AMD Ryzen 9 9950X 16-core
    64GB DDR5
    GeForce RTX 3090 24GB + GPU Driver 565.90

    Comment


    • #3
      Glad to hear you figured it out.
      Svetlozar Draganov | Senior Manager 3D Support | contact us
      Chaos & Enscape & Cylindo are now one!

      Comment

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