My Account shows only Demos

[savio alvares]

Hi,
When i log in to my account it shows only demo version.
Am i missing something.
Regards
savio alvares

[tashko.zashev]

That's strange, have it worked before ?
Can you send us an email to support@chaosgroup.com with your User name for our web site or the dongle serial number?

[vlado]

You are probably using a different account from the one that you created when you purchased V-Ray. If you are not sure what is the correct account name, it would be best to contact our support guys at support@chaosgroup.com and they will help you out.

Best regards,
Vlado

[savio alvares]

How to see for serial can u please send me the link......
local....something i cant remember..

[savio alvares]

It could be possible i messed the account no....

[savio alvares]

serial no
have attached it here

[tashko.zashev]

In order to have access to the commercial builds you have to use the account tied with your purchase : SAVIO_ALVARES
We have sent you an email as well.

Actually there is another account registered with similar name (double S) witch have no access to the commercial builds.

[savio alvares]

ok thabks will go through it

[savio alvares]

Hi still not able to no reply from support
now i cant log in at all

waiting patiently

Regards
savio alvares

[tashko.zashev]

I have sent you a privet message with more instructions, please check it out and let me know if you still have problems.

Have you sent an email to support@chaosgroup.com ? If yes, please give me the ticket number you have received for this support request.

[savio alvares]

Thank u so much i am sorry i used a different email all is sorted now.
regards
savio alvares

[tashko.zashev]

Thank u so much i am sorry i used a different email all is sorted now.
regards
savio alvares

Thanks for the update Savio.