Rendering freezes after computing IM prepass

[PIXELBOX_SRO]

Hi guys,

using the latest vray and the latest MAX sp2.
When rendergin over the BB in the DR mode, we sometimes get random rendering freeze after computing prepass.
Strangely it could be 2 cameras in the same scene, one rendering fine and the other freezes.

when this happens, the counter stops measuring time and we either have one bucket stuck or sometimes the all the prepass buckets are cleared and it just remains frozen untill we cancel the render from the BB.

Canceling render fromt he render dialog does nothing.

Any ideas?

Cheers

M

[PIXELBOX_SRO]

Anyone?

Vlado this really needs looking at please , we get this very often now and found out it happens mostly when we render region (VFB one)
Prepass ends, rendering stops and the render keeps hanging there, blocking other jobs to complete!

Thes stareted doing with the lates vray installed 33004
We have MAX 2016 SP2 EXT2

We need to render 10 - 15 hires render every day but when this happens overnight it blocks the whole pipeline.

[PIXELBOX_SRO]

we tried rendering locally using DR - freezes again too, so its not Backburner problem.
When we render locally but without using DR, its doesnt freeze.

[Zdravko.Keremidchiev]

Would it be possible to send an example scene to support@ so we could test it in our environment and investigate further? When you send us an e-mail please make sure to mention this thread.

[3dcrgr]

I have exactly the same problem but with 3.30.03.

[PIXELBOX_SRO]

we seem to have tackled the problem by getting rid of the NORMAL BUMP warning that recently appears in the vray log.
i will watch for this bug though and if it appears again i will let everyone know here

[PIXELBOX_SRO]

so were gettin this again now completely at random.

we send a job to BB and sometimes it renders and sometimes it freezes after IM pass.

whta is now even WEIRDER is that if we suspend the affected job and resume it again without resending job to manager, it renders well!!!

absolutely no idea where the problem is.
its so random that i could as well send any scene thats doing this to the support guys

[PIXELBOX_SRO]

happened again, sending one of the scene to support@
thanks a lot for looking at this!

[svetlozar.draganov]

Thanks for the scene, we'll investigate what's going on and will keep you posted.