USB Dongle going to sleep...

[notamondayfan]

OK, so after upgrading to Windows 10 the licence dongle appears to go to sleep / inactive after a day or so of not being used. The only way I can get it to work again, without a restart, is to physically unplug and re-insert the dongle, and then it works fine straight away.

I have the dongle plugged into my workstation, but if I'm working from home or on the laptop I use a VPN to access the licence, so it has become quite annoying to be honest.

I know this is likely to be a Windows issue, but I've been through all the power settings, told USB not to sleep, etc. With things like external hard drives, you can double click the drive and it will get it started, but with the dongle perhaps there's a way to do this too? Or perhaps someone knows if I'm missing something with windows 10?

Thanks,
Dean

[benb32]

I believe this to be a common issue with old dongle drivers. Update and the problem should go away

[Svetlozar Draganov]

This is indeed most likely caused by old versions of WibuKey drivers or V-Ray License Server.
Please update the WibuKey drivers following the clean installation procedure explained on the link bellow:
https://docs.chaosgroup.com/display/...YDriversIssues

After that please install the latest version of V-Ray License server that comes with the V-Ray installation and see if the issue is resolved or not.

[notamondayfan]

Yup it appears to have sorted it, no problems now! Un-installed and re-installed Vray and Wibukey.

Cheers guys!
Dean

[Svetlozar Draganov]

Glad to hear it works now.