VRAY 3.5 (Beta) unhandled material error

[lbpalm]

when attempting to create a vray material got this error:



(vray log sent to vray@chaosgroup.com with header: "unhandled exception 3.5")

[svetlozar.draganov]

The log file doesn't have any information about that crash so we will need a little more information about:

1.Does the issue occur on every scene or just on particular one/ones? Can you please test it on completely new scene?
2.Does it happen with other V-Ray materials?
3.Are you using the default installation paths for 3dsMax and V-Ray(C:\Program Files\Autodesk\3ds Max 201X) or they are installed on custom location?
4.Does simple re-installation help or not?
5.What are the exact versions/service packs of 3dsMax and OS?

Looking forward to hearing from you.

[lbpalm]

answers to your questions in-line:

1.Does the issue occur on every scene or just on particular one/ones? Can you please test it on completely new scene?
>>>>> I have not seen the error again.

2.Does it happen with other V-Ray materials?
>>>>> In that particualr file/session it happened a few times with a couple of different materials.

3.Are you using the default installation paths for 3dsMax and V-Ray(C:\Program Files\Autodesk\3ds Max 201X) or they are installed on custom location?
>>>>> Default paths

4.Does simple re-installation help or not?
>>>>> The error has not re-occurred and I have not performed a re-install.

5.What are the exact versions/service packs of 3dsMax and OS?
>>>>> MAX 2017.1.1 Win 7x64 SP1 but some recent MS updates have not been installed due to MS policy changes and intentional MS security leaks in recent MS updates: (win 10-style snooping).

Thank you.

[tashko.zashev]

Alright, if you encounter this error again please drop us an email to support@chaosgroup.com and attache the problematic scene file.