Online License Activation - Is the Dongle Still needed??

[william.morris]

Hello,

I have been having some really annoying license issues in the last 2 weeks. I am posting here as I have been in contact with the support team 7 days ago and they have been no help.

we have 2 x vray 3.0 Licenses for 3ds max and the licenses have always run ok from the dongles putting one in each of our 2 machines.

But now on my colleagues machine, he loses his vray license about 10 times a day, it works for 20 minutes then drops out.....may be a faulty dongle?

So i thought to overcome this we would try and activate the online license server.

We have 2 x vray licenses and when we log into the license server it is only showing that we have one license server and only displaying one dongle (the one that works).

After 7 days of constant emails, all the support team have told me is to contact my re-seller to ask for a new dongle.

I am completely misunderstanding the online license server surely you dont need a dongle for online activation???

All I want is to have 2 online licenses and to allocate them to my 2 workstations....simple

So by the time I wait for the reseller now to send me a new dongle, we will have had 2 weeks of unproductive work.

Sorry for the rant...its been driving me mad!

hope someone can shed some light on this.

Thanks

Will

[mihail_kuzev]

Hello Will,

The dongle licenses are only available on the V-Ray License Server running on the machine that has the dongle (or dongles) plugged in and they are not synced with your online account. Our developers are currently working on a fast and reliable migration tool which will enable the transfer of dongle licenses to online licenses however it is still in the making.

Regarding the case with the faulty dongle - I will write you an e-mail since it is not recommended to share your license specific information here in the forum.