after update to 3.6 max is crashing

[Fat Tony]

Hello,
Yesterday we updated 4 licences from 3.5 to 3.6 and we have issue that max is crashing within couple minutes of having scene open.
Didn't do anything special, normal installation.
Thanks for help

[Svetlozar Draganov]

Are we talking for 4 separate workstation machines here? If yes does the crash occur on all of them with every open scene, including an empty one?
Is 3dsMax autosave option enabled, did you notice if it crashes while 3dsMax is trying to save the file automatically?

[Fat Tony]

Yes 4 separate WS. It was happening on 2 of them and we have noticed that it was happening when trying to open VFB, or starting the render which probably crashed because it opened VFB. Other two ws had no issue. Also there was no problem in general with mat editor or vray setting or max.
And yes it happened also on empty new scene, same way when open VFB. Max didn;t try to save cause it just simply start working and closed the app. for now we went back to 3.5 for those two machines and no problem. but everywhere else we have 3.6 without problems.

[nikolay.kusht]

Could you try resetting 3ds Max to default user settings on the machines that have issues. Do that by deleting the ENU folder, located in: "C:\Users\%username%\AppData\Local\Autodesk\3dsMax \2017 - 64bit\ENU"

If the crashes are stll occuring upon opening the VFB, pelase send us(support@chaosgroup.com) the 3dsmax_minidump and vraylog files located in "C:\Users\%username%\AppData\Local\Temp".

[Fat Tony]

OK will try. THank you