Chaos Vantage live link error

[flat]

When run Vantage Live Link, Vantage launches but the C4D scene does not appear in Vantage. (Chaos Vantage shows default tree scene)

using:
Cinema 4D 2023.2.0
V-Ray 6 for Cinema 4D, hotfix 4 (v6.00.05 from Apr 24 2023)
haos Vantage Version: 1.8.6

The C4D console shows the attached message.
I don't see any issues in debug_log.txt.



Is there any solution?

PS: This issue is a question from my customer.

[aleksandar.kasabov]

Hello flat,

Could you please open a support ticket via our contact form so we can further investigate this issue? Please make sure to add a link to this forum thread in the body of the ticket. Thank you.

[flat]

I have submitted a support ticket. (#125060)
Note that the customer prohibits remote desktop.

[aleksandar.kasabov]

Hello flat,

Thanks for that. We will get back to you with further instructions. Cheers.