Maya Crashing after 4090 upgrade

[sean_brown]

Hello,

I've been using Maya 2022 and 2023 for a few years and when i owned a EVGA FTW 3090, Maya and Vray were very stable. Ever since I upgraded my video card to an Asus ROG 4090 (non OC), I have experienced multiple crashes and complete reboots of my PC which shows up as Kernel-Power event in the Windows Event Viewer. But only in Maya. It passes every cpu, memory and gpu stress test for hours. It never crashes in games. Now I am noticing it does not crash when Vray is not installed and I use Arnold instead. So here I am.

I have swapped out power supplies, originally using a Corsair 1200 for a Asus 1200. I have tried the 4 cable power connector and the Corsair 2 cable power connector. I have tried a Nvidia 3050 video card and still crashes. I have replaced my memory sticks to ensure matching silicon. I never overclock anything. Ive reinstalled windows. tried 5 different Nvidia drivers using DDU, updated my Bios, alternated between Vray 6 and 7. Happens more in 7.

The one thing i notice is the 3090 was on Autodesks hardware certification list while the 4090 and 3050 are not. But again, its stable with Arnold and not Vray.

Could my older CPU and Motherboard be causing a conflict with the new video card and Vray is triggering something? The current CPU is a Ryzen 5950x and the motherboard is an Asus ROG Crosshair VIII Dark Hero Chipset AMD X570. Would a newer motherboard and cpu improve stability with the vray and 4090 combo? Have i missed anything else? Ive been at this for weeks so any help would be greatly appreciated.


Muhammed_Hamed

[Muhammed_Hamed]

Hi sean_brown

Sorry to hear about the instability issues, it is quite frustrating.
On my side I have the exact same hardware, the ROG Strix 4090(OC version) Ryzen 9 5950X and Asus X570 ROG Crosshair Dar Hero. This has been the main workstation for me since 2021, running 3x 4090s at the meantime and before that it was usually 2x 4090s. I don't have any stability issues at the moment, and I know a lot about this platform.

I have replaced my memory sticks to ensure matching silicon

I need more information, how many sticks of memory are you running and which kit is it?

The one thing i notice is the 3090 was on Autodesks hardware certification list while the 4090 and 3050 are not. But again, its stable with Arnold and not Vray.

The list is just not updated to include the 3050 or the 4090, Arnold GPU being more stable than V-Ray GPU is interesting. Arnold GPU uses Optix only, while V-Ray GPU uses CUDA or Optix(RTX), CUDA is able to push the GPU power draw higher than Optix so it could potentially lead to more crashes. Anyway, this should not cause your system to restart or to crash to BSOD, unless it is a driver issue. If you have any of our recommended driver this should never happen unless there is a hardware issue.

On another note, it is possible for the system to pass CPU and GPU stress testing but crashes with GPU rendering. Different compute loads can push the CPU/GPU in different ways which could lead to crashing, stress testing is usually very complicated because of that.

Please list your system specs and Windows version. I will ask you to try a few things. This instability is most of the time system memory related.. rarely it could the power supply or the CPU itself being faulty.

Best,
Muhammed