License fail midway through session

[richardyot]

I was in the middle of working on a project and Vray completely stopped functioning, with the following error (see attached image). Rebooting and re-installing the license server didn't fix the issue. I'm on a very tight deadline and not happy about this at all!

[richardyot]

Seems to be the license server at Chaos Group was down. Cost me more than an hour of wasted time.

[boyan]

Howdy, Richard,

Thank you for the feedback, Could please update to the latest OSL, you can download it from here: https://download.chaosgroup.com/down...dalone-520-adv. Borrow the license/s when you're starting the project will spend a lot of time.
Btw, occasionally when you're run or opened multiple VFB windows with a single license can cause this error, e.g. you ran V-Ray on Mac and Win at the same time.

Cheers,

[richardyot]

Hi Boyan,

I'd already updated to the latest license server. Judging by the license section of the main forum it was a widespread problem so I assume it was a server issue on friday. I tried borrowing a license at the time, but I couldn't get it to work, I'm not sure why but the final step in the description was to upload something back to the Chaos Group server but I never saw that screen so couldn't follow through to the final step. It was probably user error but I spent a lot of time trying to fix it to no avail. Eventually my regular license started working again anyway so I gave up.

[vlado]

We found out what the problem was; we'll take steps to make sure it doesn't happen again.

Best regards,
Vlado

[richardyot]

Thanks, it's very frustrating to have work interrupted mid-session because of license issues.